Enjoy Peace of Mind with the Theratsu Warranty
We stand by the quality of our products. When you purchase from us, rest assured, you're covered! If your Theratsu has a hiccup or doesn't work as promised, and it's because of something on our end, we'll fix it up for you for free. And if for some reason it can't be fixed, we’ll gladly swap it with a fresh one.
Duration of Your Warranty Coverage
Your Theratsu is protected for a whole year from your purchase date.
Some things to keep in mind
While we strive to be accommodating, there are a few instances where charges might apply, even during the warranty period:
- Oops Moments: If damages arise from not following our manual, or from using the product beyond its intended specifications.
- Accidents After Delivery: Issues due to moving mishaps, dropping, or post-delivery transportation.
- Natural Events: Damages from natural events like fires, floods, earthquakes, or that salty sea breeze.
- Third-Party Fixes: If someone outside our company tries to fix or modify your Theratsu.
- Heavy-Duty Usage: Problems arising from heavy business or commercial use.
- Company's Call: There might be other exclusions, but we’ll judge those on a case-by-case basis.